Terms of service

These Terms govern the use of birdnestpets.com and purchases made from Birdnest Pets, operated by BIRDNEST PETS LLC.

Customer Information

Please provide accurate contact, payment and delivery information when placing an order.

Please complete purchases only if you are at least 18 years old or with the involvement of a parent or legal guardian.

Each product page provides the product’s materials, dimensions, included components, intended use, price and availability.

Natural materials contain differences in color, grain and texture. Screen settings also affect how colors appear.

Please select products according to the bird’s species, size, behavior and chewing strength.

Please supervise use, inspect products regularly and stop using a product after damage is identified.

Birdnest Pets products do not diagnose, treat, cure or prevent medical or behavioral conditions.

Payment authorization is required before an order enters processing.

Accepted payment methods and payment terms are provided in the Payment Policy.

Delivery areas, processing times and shipping terms are provided in the Shipping Policy.

Return, refund, exchange and cancellation terms are provided in the Return, Refund and Exchange Policy.

Please do not use the website for fraud, unlawful activity, unauthorized account access, malicious code or infringement of another person’s rights.

The Birdnest Pets name, logo and website content belong to BIRDNEST PETS LLC or their respective rights holders.

Please do not copy or use protected content for commercial purposes without written authorization.

These Terms are governed by the laws of the State of Tennessee and applicable United States law.

BIRDNEST PETS LLC

Email: support@birdnestpets.com
Phone: +1 (606) 965-3972
Customer Service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time