This Payment Policy explains how payments are accepted and processed for purchases made through Birdnest Pets.
Currency
Product prices, taxes and order totals are displayed and processed in United States dollars (USD).
Accepted Payment Methods
Birdnest Pets accepts:
Visa
Mastercard
American Express
Diners Club
Discover
PayPal
The payment methods displayed in the website footer and checkout should match this list.
Payment Authorization
Payment authorization is required before an order enters processing.
The selected payment provider verifies the payment information submitted during checkout.
After payment is authorized, Birdnest Pets sends an order confirmation email and begins processing the order.
A declined payment does not complete the order. Please use another accepted payment method to complete checkout.
Secure Payment Processing
Payments are processed through Shopify’s secure checkout and the payment provider selected by the customer.
Birdnest Pets does not directly collect or store:
Complete payment card numbers
Card security codes
PayPal passwords
Payment account login credentials
Payment information is encrypted and processed by Shopify and the selected payment provider.
Billing Information
Please provide accurate billing information during checkout.
Please ensure the billing name, billing address and payment details match the information held by the payment provider.
Order Charges
Before payment is submitted, checkout displays:
Product subtotal
Applied discounts
Shipping charge of $0
Applicable taxes
Final order total
Customers can review the complete order total before authorizing payment.
Birdnest Pets does not add charges after checkout is completed.
Payment Confirmation
After payment is authorized, the customer receives an order confirmation email containing the order number and purchased products.
Refunds
Refunds are issued to the original payment method.
For returned products, the refund reaches the customer’s original payment method within five days after the returned product is delivered to Pro-Built Logistics.
For a refund that does not require a physical return, the five-day period begins on the date Birdnest Pets confirms the refund by email.
Payment Security
Please do not send payment card numbers, card security codes, PayPal passwords or payment login credentials by email, telephone or the website contact form.
Please enter payment information only through the secure Birdnest Pets checkout.
Contact
Birdnest Pets
Operated by BIRDNEST PETS LLC
Email: support@birdnestpets.com
Phone: +1 (606) 965-3972
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time