Privacy policy

BIRDNEST PETS LLC operates Birdnest Pets and birdnestpets.com.

Purpose of the Website

The primary purpose of birdnestpets.com is to sell companion bird products, process customer orders and provide customer service. The website is not operated primarily to collect personal information.

Information We Collect

We collect information provided during checkout, account registration, customer service and return requests, including:

Name

Email address

Phone number

Billing address

Delivery address

Order information

Customer service communications

Payment information is processed through Shopify and the payment provider selected during checkout. Birdnest Pets does not store complete payment card numbers, card security codes or payment account passwords.

How Information Is Used

Personal information is used to:

Process and deliver orders

Send order and tracking information

Provide customer service

Process returns, exchanges and refunds

Prevent fraudulent transactions

Maintain transaction and tax records

Operate and measure website activity

Information Security

Birdnest Pets uses HTTPS and SSL/TLS encryption to protect information transmitted through the website.

Access to customer information is limited to service providers involved in store operation, payment processing, fulfillment, delivery, fraud prevention and legal compliance.

Information Sharing

Information is provided to services used to operate the store and complete customer requests, including:

Shopify

Payment providers

PayPal

Pro-Built Logistics

FedEx

Google services used for website measurement and advertising management

Fraud-prevention and legal service providers

Birdnest Pets does not sell customer names, email addresses, telephone numbers or payment details for monetary payment.

Service providers receive information needed to perform their assigned services.

Advertising and Measurement

Google technologies are used to measure website activity and manage advertising.

Advertising and measurement information is handled according to customer privacy choices and applicable law.

Customers can submit an opt-out request through the Your Privacy Choices page.

Marketing

Marketing emails are sent only after the customer actively subscribes.

Placing an order does not automatically subscribe the customer to marketing emails.

Customers can unsubscribe through the link included in each marketing email.

Cookies

Birdnest Pets uses Shopify cookies required for store operation and Google technologies used for website measurement and advertising management.

Cookie details and available controls are explained in the Cookie Policy.

Information Retention

Order and customer service information is retained for the period needed to process transactions, provide customer support, maintain business records and meet legal obligations.

Privacy Rights

Customers can request access to, correction of, deletion of or a copy of their personal information.

Please submit a request through the Your Privacy Choices page or contact Birdnest Pets by email.

Children’s Privacy

Birdnest Pets does not knowingly collect personal information directly from children under 13.

Contact

BIRDNEST PETS LLC
Email: support@birdnestpets.com
Phone: +1 (606) 965-3972
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time