Refund policy
Return Period
Birdnest Pets accepts returns and exchanges within 30 days after delivery.
Please contact Birdnest Pets and hand the return package to the carrier within the 30-day return period.
Accepted Returns
We accept returns of defective and non-defective products.
Accepted product conditions include:
New
Opened
Assembled
Lightly used
Please return the included parts, accessories and components. Original packaging is not required.
Return Process
A prepaid return shipping label is included with every order.
Please contact Birdnest Pets before using the return label and provide:
Order number
Product name
Reason for the return
Requested resolution
After receiving confirmation, attach the included prepaid label to the package and send the return to:
Pro-Built Logistics
8811 Production Ln
Ooltewah, TN 37363
United States
If the prepaid label is missing, please contact Birdnest Pets. A replacement prepaid return label will be provided at no charge.
Return Shipping Fees
Birdnest Pets pays the return shipping cost for defective and non-defective returns.
No return shipping fee is deducted from the refund.
Exchanges
Birdnest Pets accepts exchanges for an available product with the same selling price.
Birdnest Pets pays the return shipping and replacement shipping costs.
If the selected replacement product is unavailable, the order will be refunded to the original payment method.
Restocking Fee
No restocking fee is charged.
Refunds
Refunds are issued to the original payment method.
The refund reaches the customer’s original payment method within five days after the returned product is delivered to Pro-Built Logistics.
No return shipping fee or restocking fee is deducted from the refund.
Non-Returnable Items
Products not purchased through birdnestpets.com are not eligible for return.
No physical product currently listed on birdnestpets.com is excluded from this return policy.
Order Cancellations
An order can be canceled before it is transferred to FedEx.
After shipment, please follow the return process. Birdnest Pets pays the return shipping cost.
Contact
Email: support@birdnestpets.com
Phone: +1 (606) 965-3972
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time