Shipping policy

Updated Shipping Policy

Shipping Policy Last updated: August 4, 2026

Thank you for shopping at Birdnestpets. Please review our shipping policy below.

1. Processing Time All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Method & Delivery Time We currently ship via FedEx. Standard Shipping: Estimated delivery time is 3–5 business days after the order has been shipped. Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs Free standard shipping on all orders over $50. Orders under $50 will be charged a flat shipping fee of $4.99.

4. Shipping Destinations We currently ship only within the continental United States (48 contiguous states). We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time. International shipping is not available.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email containing a FedEx tracking number. You can use this number to track your package on the FedEx website.

6. Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at support@birdnestpets.com as soon as possible. We will assist you in resolving the issue with the carrier and, where appropriate, arrange a replacement or refund.

7. Incorrect or Incomplete Address Please ensure that your shipping address is complete and accurate at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will assist in resolving the issue. Additional shipping fees may apply for re-delivery.

8. Contact Us If you have any questions about shipping, please contact us: Email: support@birdnestpets.com
Phone: +1 (615) 741-2286
Address: 8122 Roy Ln, Ooltewah, TN 37363, USA