Shipping policy

Shipping Area
Birdnest Pets ships to residential and commercial addresses in the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, P.O. boxes, APO, FPO, or DPO addresses.

Shipping Cost
Every order receives free standard shipping. There is no minimum order amount.

Order Cutoff
Cutoff is 6:00 PM Eastern Time, Monday through Friday.
Orders placed before 6:00 PM ET begin processing the same business day.
Orders placed after 6:00 PM ET begin processing the next business day.

Processing Time
Orders are processed within 1–3 business days.
Business days are Monday through Friday and exclude U.S. federal holidays.

Transit and Delivery
Orders ship with FedEx.
Transit time: 3–5 business days.
Total delivery time: 4–8 business days after the order is placed (processing + transit).
A tracking number is emailed after the package is transferred to FedEx.

Expedited Shipping
We do not offer expedited shipping.

Processing Delays
If an order has not shipped after three business days, we will email you.
You may cancel for a full refund before the package is transferred to FedEx.

Ship-From Address
Pro-Built Logistics
8811 Production Ln
Ooltewah, TN 37363
United States

Address Changes
Contact us before the package is transferred to FedEx. After transfer, the address cannot be changed.

Contact
BIRDNEST PETS LLC
Email: support@birdnestpets.com
Phone: +1 (606) 965-3972
Monday–Friday, 9:00 AM–5:00 PM Eastern Time